Shipping - Returns

I) PRODUCT DELIVERY & COST OF SHIPPING

The moment you receive the confirmation of your order, our Company informs you on the estimated time of delivery of your products, which depends on the area you have stated you wish your products to be sent.

Your order will be dispatched by our Company, through ACS Courier, during working days and hours (Monday – Friday, 10:00 – 17:00).


Based on the delivery timeframe of the Courier Company we use, deliveries are realized as follows:


i. Within Attica, in 2 (two) working days from the moment your order is registered in our e-shop and the cost is differentiated according to the product: VG1: 2,50 €, VG3: 2,50 €, VGtx: 2,50 €, VG5-VG7-VG7SE please contact us.


ii. to all other land destinations within 2 (two) working days from the moment your order is registered in our e-shop and the cost is differentiated according to the product: VG1: 2,50 €, VG3: 2,50 €, VGtx: 2,50 €, VG5-VG7-VG7 SE please contact us.


iii. to the Greek islands, within 3 (three) working days from the moment your order is registered in our e-shop and the cost is differentiated according to the product: VG1: 2,50 €, VG3: 2,50 €, VGtx: 2,50 €, VG5-VG7-VG7SE please contact us.


iv. to destinations that are difficult to access, within 5 (five) working days from the moment that your order is registered in our e-shop and the cost is differentiated according to the product and following a communication with our Company.

v. for purchases made from Cyprus, the shipping cost is at least 20,00 €. For the exact shipping cost, as well as the exact delivery date, please contact us.

Cash on delivery is offered free of charge on all our products.

For purchases over 500,00 € to be collected from our warehouse, after contacting us, the amount needs to be pre-paid either by card or through a transfer or deposit in our Company’s bank account.

Our Company holds a bank account at the following banking institution:

EUROBANK: ΟΣΕΑΝΙΚ ΜΠΛΟΥ (OCEANIC BLUE) ΣΥΜΒΟΥΛΕΥΤΙΚΗ ΜΟΝ .ΕΠΕ

Account Number: 0026.0255.33.0200628916

IBAN: GR3702602550000330200628916

SWIFT Code: ERBKGRAA

As of January 1st, 2017 and based on legislation 4446/22-12-2016 all tax evidence of a total value of 500 (five hundred) Euros or above, issued for the sales of goods to individuals or companies, must be settled by their receivers, buyers of the goods, with the use of cards, bank transfers or other electronic means of payment exclusively, and the settlement of such an invoice cannot be made in cash.

Our Company is not responsible for any delays due to force majeure or to situations not under our control. Indicatively, but not exclusively, our Company is not responsible for delays in deliveries due to delays in customs office, intermediate warehouses, strikes in the means of transportation or other kinds of strikes, affecting the delivery of the products to our warehouses by our suppliers etc. In any event of a possible delay, our Company will try the outmost to contact you at the details you had made available to us, in order to inform you and confirm the new delivery date or the delivery of a different product.

Although our Company takes every possible measure in order to respond to your need for information regarding the unavailability of a product, there is a possibility of an unexpected shortage or unavailability of the product by our suppliers, even after the confirmation of your order. In such a case, our Company will, again, try to contact you at the details you had made available to us, in order to fully inform you and confirm the new delivery date or the delivery of a different product or, if so desired, the cancellation of your order at no cost for any of the parties involved and for the interest free return of the funds you might have paid, within a reasonable time frame.

In the event of that the products you have ordered are not received (and if an inexplicably long time has passed from the date your order was submitted), please inform us the soonest possible at info@oceanicblue.gr. For the best and fastest service, please mention your unique order code, that was sent to the email address you had stated during your order.

II) RETURN – REPLACEMENT OF PRODUCTS

Our Company takes all necessary measures, so that the packing of all its products is made with absolute care, so that you can receive them without any damage. Rarely should someone receive a faulty product. In the event that the product is received without you expressing any oppositions, it is considered that the product has been unconditionally accepted by its recipient.

If you receive a faulty product, the change of the product or part of it that is faulty or damaged, can be made at the courier who made the delivery, at no extra cost. In case that you notice faults or damages upon receipt of the product, you can immediately inform us at info@oceanicblue.gr, stating whether you wish for a replacement to be sent to you or if you wish for your order to be cancelled, in which case, any funds you might have paid will be returned to you free of interest.

If you choose for a replacement product to be sent to you, we will promptly get back to you with an e-mail, confirming your new order.

III)ORDER CANCELLATION

When and how can you cancel your order.


i. Prior to the product’s shipping/receipt by e-mailing us at info@oceanicblue.gr or over the phone at +30 210 9588630.

IV) PRODUCT GUARANTEE

All our products come with a 2 (two) year guarantee, the battery comes with 1 (one) year guarantee and there is the right of replacements with 7 (seven) days (D.O.A), in case that the product does not properly function after its unboxing.